Privacy & Cookies Policy
Policy key definitions:
"I", "our", "us", or "we" refer to the business, [Business name & other trading names].
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.
Key principles of GDPR:
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
Legal purpose of the processing of personal data
INFORMATION WE COLLECT
The VA Handbook Ltd collects “Non-Personal Information” and “Personal Information” in the categories described below.
Time and Tide PA will process information about your use of our website and services (“usage data”). The usage data may include (1) The browser types and versions used (2) The operating system used by the accessing system (3) The website from which an accessing system reaches our website (so-called referrers) (4) The sub-websites (5) The date and time (so-called timestamp) of access to the Internet site (6) An Internet protocol address (IP address) (7) The internet service provider (ISP) of the accessing system (8) The geographical location of the user (9) The page views and site navigation path (10) The pattern of the users use of the service with regards to timing and frequency (11) Any other similar data and information that may be used in the event of attacks on our information technology systems.
The source of the usage data is Google Analytics. We use Google Analytics software to collect information about how you use our site. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search. The usage data collected is needed to:
(1) deliver the content of our website correctly (2) optimise the content of our website as well as any advertisement (3) ensure the long-term viability of our information technology systems and website technology (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.
Google Analytics stores information about:
The pages you visit
How long you spend on each page
How you got to the site
What you click on while you’re visiting the site
We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are and we don’t allow Google to use or share our analytics data.
In order to process this information, we have obtained the user’s consent in the interest of monitoring and improving our website and services.
Time and Tide PA may process information that you provide for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). Our newsletter may only be received by the user if:
(1) the user has a valid email address and (2) the user registers for the newsletter shipping.
A confirmation email will be sent to the email address registered by a user for the first time for newsletter shipping, for legal reasons, in a double opt-in procedure. The confirmation email is used to prove whether the owner of the email address as the user is authorised to receive the newsletter.
When the user registers for the newsletter, we also store the IP address of the computer system assigned by the internet service provider (ISP) and used by the user at the time of the registration, as well as the date and time of the registration. The purpose of the collection of this data is to legally protect Time and Tide PA by ensuring understanding of the possible misuse of the email address of a user at a later date. The personal information collected as part of a registration for the newsletter will only be used to send our newsletter.
The subscription to the newsletter may be terminated by the user at any time. The consent to the storage of personal data, which the user has given prior to the shipping of the newsletter, may be revoked at any time. For the purpose of revoking consent, a corresponding link for unsubscribing is found in each newsletter.
Enquiry data, correspondence data, and customer relationship data
Time and Tide PA may process information contained in any enquiry you submit to us regarding our services and products (“enquiry data”). If a user contacts us via email or via a contact form, the personal information transmitted by the user is automatically stored.
The personal information may include:
(1) the user’s contact information (2) the user’s name (3) the name of the user’s employer (4) the user’s job title or role (5) the metadata associated with the communication (6) and information contained in communications between the user and Time and Tide PA
Such personal data transmitted on a voluntary basis by a user to Time and Tide PA are stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.
Time and Tide PA may process information that the users post for publication on our website or through our services (“publication data”). On our website the users can post information in the following ways:
Embedded content from other websites
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
We are exempt from registration in the ICO Data Protection Register because we are only processing personal data for the core business purposes.
We shall stop processing your personal information if the lawful basis used is no longer relevant.
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Sponsored links, affiliate tracking & commissions
Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.
We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.
If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.
Our EMS provider is; [name of provider here]. We hold the following information about you within our EMS system;
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.